Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract to supply additional payment security for Hillarys, the UK's leading supplier of made-to-measure windows dressings.
Eckoh will provide Hillarys with their CallGuard payment solution which increases security for customers making card payments over the phone. It does this by eliminating card details from the Contact Centre environment. This additional protection meets the requirements of the latest version 3 of the Payment Card Industry Data Security Standards (PCI DSS).
Hillarys is the UK's leading window dressing retailer with over 40 years' experience of providing made-to-measure window dressings, principally blinds, curtains and shutters. A cornerstone of the business from the outset has been quality products and outstanding customer service, and Hillarys is committed to maintaining its industry-leading position. Its decision to select Eckoh's CallGuard solution was motivated by its commitment to the highest levels of security and privacy of its customers' personal information.
The service has already undergone live trials and will achieve full deployment in July 2015.
"Ensuring that customers' payment card details are completely secure has always been a priority," said David Lewis, ICT Director at Hillarys. "But we are always keen to take advantage of new technology to ensure that we stay at the forefront and allow customers to transact with us in the way that they choose. After evaluating a number of secure payment solutions, we selected Eckoh as a partner because of their clear expertise in implementing payment solutions, their PCI DSS level one status and the flexibility and ease-of-use of their CallGuard solution. It provides our customers who want to make payments over the phone with a convenient and highly secure payment service that delivers an excellent customer experience."
Nik Philpot, Chief Executive Officer of Eckoh, commented:"We're delighted to win the contract with Hillarys as a highly reputable customer service brand. CallGuard helps to reduce a real business risk for organisations like Hillarys whilst providing a secure payment environment for their customers. Consumers are becoming more aware of how vulnerable their card data is and will increasingly expect the same level of security when making payments over the phone, as they do when buying over the web or at retail outlets."
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For more information, please contact:
Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
Tel: 01442 458 300
About Eckoh plc
Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world.
Our range of secure payment products removes customer card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh's CallGuard product can be deployed on the customer's site or hosted in the Cloud. It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually.
Eckoh's customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.
Hillarys Blinds is a retailer and manufacturer of made-to-measure blinds, curtains, shutters and awnings. It sells via a network of approximately 850 self employed advisors throughout the UK. The company's head office is in Nottingham, while manufacturing facilities are located in Nottingham and Washington, Tyne and Wear. Approximately 1000 people are employed by the company in roles including sales and marketing, ICT, customer services, manufacturing, warehousing and distribution.
The full product range now includes vertical blinds, venetian blinds, roller blinds, pleated blinds, roman blinds, wood venetian blinds. There are more than 850 blind fabric choices. Shutters, awnings and curtains are also available.