JANESVILLE, Wis.--It’s no secret that customer service is important for any brand. Recent studies show that a large majority of consumers look at customer service as a key metric when evaluating brand loyalty, and that more than half of millennial consumers actually switched brands in 2015 as a result of their dissatisfaction with customer service. As consumer options continue to increase, so do the expectations of customer service.
Data Dimensions, a leader in the field of business process automation, is acutely aware of these demands, and continually reviews its processes and makes adjustments as necessary to make sure the company is meeting customer expectations. As part of this review process, the company sends an annual satisfaction survey to its client base. In its most recent poll, Data Dimensions asked clients to rate their customer experience based on nine key metrics, including expertise and professionalism of staff, timeliness and effectiveness of problem resolution, performance against Service Level Agreements (SLAs), return on investment, and overall customer service satisfaction. Respondents rated Data Dimensions highly in the company’s 2015 customer satisfaction survey, with most ranking their experience with the company as positive. On a scale of one to five (with five being excellent), Data Dimensions earned an average score of 4.3.
Survey respondents had the option of commenting on their experience with Data Dimensions. Here’s what a few said:
“Data Dimensions has been a key partner during the decade of our working relationship. DD is a model for customer service in the vendor space. I wish all my vendor partners were as consistent, responsive and dedicated to excellence. We chose Data Dimensions because they do business the way we do business... Throughout their growth over the course of the past 10 years, I've continued to feel like a valued customer and partner.”
“Everyone we deal with at Data Dimensions is always very responsive and professional. When an issue comes up, it is addressed quickly and resolved. I feel they understand our needs and are willing to help troubleshoot where we have difficulties.”
Data Dimensions President and CEO Jon Boumstein said the responses show the company is excelling in its mission to provide the highest level of customer service.
“We’re very pleased with the response to our 2015 satisfaction survey,” Boumstein said. “These strong scores reinforce our commitment to delivering exceptional service to our clients and maintaining our team’s high standards of professionalism, expertise and dedication to quality.”
About Data Dimensions
Since 1982, Data Dimensions has been helping clients better manage business processes and workflows by bridging the gap of automation, technology, and physical capabilities. As an innovative leader in the area of information management and business process automation, we provide a complete range of outsourcing and professional services including mailroom management; document conversion services; data capture with OCR/ICR technologies; physical records storage and electronic retrieval services through our state of the art Tier III data center.
Data Dimensions is a portfolio company of HealthEdge Investment Partners, LLC. HealthEdge is an operating‐oriented private equity fund founded in 2005. HealthEdge’s investment team has over 100 years of combined operating experience as operators and investors. For more information on HealthEdge, visit healthedgepartners.com.
To learn more about Data Dimensions and its initiatives, visit www.datadimensions.com or call 1-800-782-2907.
Driven by people, powered by technology®