Continuing education helps keep customers ahead in the collision industry
GLEN MILLS, Pa.--(BUSINESS WIRE)--If you own a body shop it is important for you to take time to invest in yourself and your employees. That is why Axalta Coating Systems, a leading global manufacturer of liquid and powder coatings, was pleased to host a Refinish Performance Management (RPM) seminar titled, Collision Repair with Mike Anderson. The recent daylong event, presented by collision industry consultant and advocate Mike Anderson, covered a variety of topics including the state of the industry, positioning your body shop, customer service, customer service index (CSI) and best practices in scheduling and parts management. Jonathan Purifoy, Axalta Strategic Selling Manager spoke on leadership and the importance of establishing and nourishing a loyal and encouraging support system.
Over the past few years, our industry has evolved so much
Over the past few years, our industry has evolved so much, said Gary Gardella Jr., Owner of Country Line Auto Body located in Howell, New Jersey. There is a lot of information, trends and statistics for a business owner to keep track of and you can easily get lost in the mix of it all. I appreciated the seminar that Axalta offered. Mike Anderson spent time explaining the state of the industry. This discussion was worth the day out of the business alone. We hit on great topics like scheduling, CSI, parts and even leadership.
I have been in the industry for more than 30 years and I have never seen things changing at such a dramatic speed, said Mike Anderson, Collision Advice Owner and event presenter. It is imperative for a shop to thrive and not just survive. It is important for body shop personnel to understand that they must attend training events to stay ahead of the curve so they can win! I am honored and privileged to be able to present this type of material on behalf of Axalta.
Axalta offers its RPM training sessions, that are led by industry experts, because it believes in supporting continuous improvement and education for our customers. The seminars are offered across the U.S. and Canada. Due to the speed in which the industry is evolving, these events are increasingly valuable sources of information for body shop owners, managers, estimators, planners, distributors, technicians and customer service representatives. Axalta also offers eLearning courses online through our Axalta Learning Campus that allows you the flexibility to take a training module based on your own schedule. The modules cover topics such as customer service; repair planning; repair, body and paint activities; production and financial administration. If you would like to learn more and/or register for a class, please contact your Axalta representative or visit our training website.
About Axalta Coating Systems
Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions. From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer. With more than 145 years of experience in the coatings industry, the 12,000 people of Axalta continue to find ways to serve our more than 120,000 customers in more than 130 countries better every day with the finest coatings, application systems and technology. For more information visit axaltacoatingsystems.com and follow us @axalta on Twitter.
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