New portal helps partners capture and maximize service contract renewals across their entire hardware and software portfolios
PHOENIX--(BUSINESS WIRE)--Avnet Technology Solutions, the global IT solutions distribution leader and an operating group of Avnet, Inc. (NYSE: AVT), today introduced Avnet uRenew , an innovative resource for U.S. and Canadian solution provider and supplier partners that simplifies the renewal process for service contracts. This collaborative portal provides Avnet s partners with a single, consolidated view into the status of their current service contracts related to customers hardware and software purchases. The portal is uniquely designed to give partners visibility into the renewal opportunities across the multiple technology manufacturers they support.
Before Avnet uRenew, my team and I would spend an inordinate amount of time conducting renewal research across multiple databases five for one particular manufacturer just to make sure nothing was missed
Services are typically the most profitable component within any solution, and even the slightest increase in services sales can have a dramatic impact on our partners businesses, said Larry Fulop, vice president and general manager, supplier services, Avnet Technology Solutions, Americas. We created uRenew to maximize partners profitability and streamline the service renewal management process for customer environments with hardware and software solutions from multiple manufacturers. Avnet uRenew helps partners align their services renewal strategies to the way their customers are purchasing technology today, empowering them to increase sales with less effort.
With Avnet uRenew, partners will gain the visibility needed to capture annuity revenue streams. It provides them with a centralized view of their service contracts across multiple brands, cross-brand hardware data regardless of whether services were part of the contract, and software contracts that require renewal. Avnet uRenew gives partners access to valuable data analytics related to:
- Renewal Tracking: Features a centralized database for partners service contracts across multiple technology manufacturers to help identify sales opportunities
- Opportunity Management: Allows for forecasting and transaction status updates
- Sales Transformation: Provides insight to identify upsell and cross sell opportunities, as well as create initial budgeting and pricing information
- Collaborative Portal: Creates a single view of service renewals across the partner s entire channel ecosystem, including with Avnet and suppliers
Avnet has been piloting Avnet uRenew with select partners for the past 60 days, offering them initial insight into their Cisco, HP, IBM and Oracle service contracts. During this time, the partners found that Avnet uRenew helps them improve customer satisfaction, provides intelligence into reasons why renewal opportunities were not captured, creates opportunities for further discussion on customers upcoming technical needs, and creates opportunities to sell advanced services offerings from Avnet and suppliers.
Before Avnet uRenew, my team and I would spend an inordinate amount of time conducting renewal research across multiple databases five for one particular manufacturer just to make sure nothing was missed, said Angie Welch, maintenance renewal manager, CMA Technology Solutions, an Avnet partner. Avnet uRenew has the potential to completely transform this process by giving us complete and accurate data, in one location, with real-time access.We anticipate a significant increase in our productivity once we no longer have to conduct research across multiple data sources for each vendor.
Avnet uRenew was designed by Avnet s award-winning IT team and is one of the many innovations the company has deployed to give its partners a competitive edge. For example, it recently introduced Maintenance ServicesNow by Avnet in the U.S., which is a customized service offered to partners to proactively engage with Avnet s team to manage selling or renewal maintenance services on their behalf.
To learn more about the innovative Avnet uRenew portal and how to access it, please visit the Avnet uRenew website or contact your Avnet account representative.
Connect with Avnet Technology Solutions on LinkedIn: Avnet Technology Solutions.
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About Avnet Technology Solutions
As a global IT solutions distributor, Avnet Technology Solutions transforms technology into business solutions for customers around the world.It collaborates with customers and suppliers to create and deliver services, software and hardware solutions that address the changing needs of end-user customers. The group serves customers and suppliers in North America, Latin America and Caribbean, Asia Pacific, and Europe, Middle East and Africa. It generated US $11.0 billion in annual revenue for fiscal year 2014. Avnet Technology Solutions is an operating group of Avnet, Inc. For more information, visit http://www.ats.avnet.com.
About Avnet, Inc.
Avnet, Inc. (NYSE: AVT), a Fortune 500 company, is one of the largest distributors of electronic components,computer products and embedded technology serving customers globally. Avnet accelerates its partners' success by connecting the world's leading technology suppliers with a broad base of customers by providing cost-effective, value-added services and solutions. For the fiscal year ended June 28, 2014, Avnet generated revenue of $27.5 billion. For more information, visit www.avnet.com.
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