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TeleServices Direct Opens Call Center in Madison County



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ANDERSON, Ind. -- Career Horizons, Inc. d/b/a TeleServices Direct announced plans to locate a new call center here, creating up to 180 new jobs by 2015.

The Indianapolis-headquartered company is a global provider of outsourced inbound and outbound call center services. It will invest $1 million to lease and equip a 15,000 square-foot facility at 2903 Enterprise Dr. in Anderson's Flagship Business Park. The new call center, which opened its doors yesterday, will handle services for the company's U.S. customers relating to wireless communications and internet connectivity.

TeleServices Direct, which currently has 900 employees in Indiana and more than 1,200 employees globally, plans to begin hiring telephone sales representatives and administrative associates this month. Interested applicants should apply in-person, call 765.221.7455 or view more information at www.teleservicesdirect.com.

"We like to keep our U.S. call centers in Indiana, where possible, because of the proximity to our corporate offices," said Patricia Totton, chief executive officer of TeleServices Direct. "Anderson was picked specifically because of its solid labor force and the existing infrastructure we found at the site to support the growth of our business."

Established in 1989 as a direct marking company, TeleServices Direct has since evolved into an international provider of call center services with facilities in the U.S., Philippines and Jamaica. The company has an established history with many Fortune 500 companies and has been consistently recognized in Customer Interaction Solutions magazine's annual industry report as one of the top call center operations in the world. 

The Indiana Economic Development Corporation offered Career Horizons, Inc. up to $1,000,000 in conditional tax credits and up to $100,000 in training grants based on the company's job creation plans. These tax credits are performance-based, meaning until Hoosiers are hired, the company is not eligible to claim incentives. The city of Anderson will consider additional property tax abatement.


About TeleServices Direct

TeleServices Direct commenced operations in Indianapolis more than 20 years ago. Today, it has a worldwide presence with each call center featuring state-of-the-art predictive outbound, inbound and call blending technology. The company has comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history with many Fortune 500 companies.

About IEDC

The IEDC oversees programs enacted by the General Assembly including tax credits, workforce training grants and public infrastructure assistance. All tax credits are performance-based. Therefore, companies must first invest in Indiana through job creation or capital investment before incentives are paid. A company who does not meet its full projections only receives a percentage of the incentives proportional to its actual investment. For more information about IEDC, visit www.iedc.in.gov.

Media Contacts:

Steve Lair (TeleServices Direct) - 317.216.2240 or steve.lair@teleservicesdirect.com


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